Cookie Details

Essential

"Essential" cookies let you move around the website and use essential features like secure areas and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

NameDescription
wordpress_test_cookieThis cookie is used by WordPress to check if cookies are enabled on the browser.
privacy_cookie_statusThis cookie is set to record the fact that a User has opted to enable cookies.
_GRECAPTCHAThis cookie is set by Google reCAPTCHA, which protects our site against spam enquiries on contact forms.

Google Analytics

We use Google Analytics 4 to understand how visitors use our website. It sets first-party cookies that assign each browser a randomly generated client ID, so that we can measure visits, sessions and the general performance of the site. This client ID does not tell us your name or contact details, but it is treated as personal data under UK data protection law and is only set with your consent. For more information see Google's Privacy & Terms.

Name Description Expiration
_ga Set by Google Analytics 4 to distinguish users by assigning a randomly generated client ID. Used to calculate visitor, session and campaign data. 2 years (browsers commonly cap first-party cookies at around 13 months, so the effective lifespan is often shorter)
_ga_<container-id> Set by Google Analytics 4 to persist session state for this property, so that page views within a single visit are grouped into one session. 2 years (similarly capped in practice)
_gid Set by Google Analytics 4 to distinguish users on a daily basis by assigning a randomly generated client ID. Used to measure engagement time and session data. Present on some configurations only. 24 hours
_gat_gtag_<id>, _dc_gtm_<GTM-id> Set by Google to throttle the rate at which requests are made. Present on some configurations only. 1 minute

Hotjar

Name Description Expiration
_hjSessionUser_{site_id}, _hjid Set by Hotjar to assign a unique identifier to the visitor. Used to recognise returning visitors across sessions and ensure that behavioural data from multiple visits is attributed to the same user. More information from Hotjar. 365 days
_hjSession_{site_id}, _hjAbsoluteSessionInProgress Set by Hotjar to hold current session data and detect the first page view of a session. Ensures that activity within a session window is grouped together and attributed correctly. 30 minutes
_hjIncludedInPageviewSample, _hjIncludedInSessionSample Set by Hotjar to determine whether the visitor falls within the data sampling limits configured for the site. Used to control how much data is collected relative to the site's plan. 30 minutes
_hjFirstSeen Set by Hotjar to identify whether this is the visitor's first session on the site. Used to filter recordings by new versus returning users. Session
_hjViewportId Set by Hotjar to store the visitor's viewport size and dimensions. Used to correctly render session recordings and heatmaps. Session
_hjSessionTooLarge, _hjSessionRejected, _hjSessionResumed Set by Hotjar to manage the connection between the visitor's browser and Hotjar's servers. Used to handle session size limits, server capacity, and reconnections mid-session. Session
_hjUserAttributesHash, _hjCachedUserAttributes Set by Hotjar to cache visitor attributes passed via the Hotjar Identify API. Used to detect when attributes have changed and to store them temporarily for use with Hotjar Feedback tools. Session
_hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hjShownFeedbackMessage Set by Hotjar to remember how the visitor has interacted with Hotjar surveys and feedback widgets. Prevents the same survey or widget from reappearing after it has been completed, dismissed, or minimised. 365 days
_hjLocalStorageTest, _hjTLDTest Set by Hotjar briefly on page load to test browser storage capabilities and determine the correct cookie domain to use across subdomains. Both are deleted almost immediately after being created. Under 100ms / Session

Moneypenny

Name Description Expiration
MoneypennyHistory Set by Moneypenny to keep a record of the visitor's previous visits and chat transcripts. Used to show the chat agent the visitor's recent conversation history, enabling faster and more contextual responses. More information from Moneypenny. 1 year
MoneypennyRef Set by Moneypenny to record the URL the visitor arrived from and their entry point to the site. Used to give the chat agent context about where the visitor came from before the chat begins. 2 hours
MoneypennyVisit Set by Moneypenny to track the number of times the visitor has visited the site. Used to distinguish new from returning visitors, which can trigger different proactive chat messages. Session
MoneypennyUserAlias Set by Moneypenny to store the visitor's name once it has been collected during a chat. Used to pre-populate name fields in subsequent chats so the visitor does not need to provide the same information again. 1 year
MoneypennyUserEmail Set by Moneypenny to store the visitor's email address once it has been collected during a chat. The address is stored in scrambled form. Used to pre-populate email fields in subsequent chats. 1 year

Review Solicitors

Name Description Expiration
rs_tracking_id Set by ReviewSolicitors to track referrals and activity originating from the firm's profile on the ReviewSolicitors platform. Used to attribute visits and enquiries back to the embedded widget. More information from ReviewSolicitors. 180 days

Ruler

Name Description Expiration
__racnt Set by Ruler Analytics to identify unique visitors and track which marketing source brought them to the site. Updated with each page view to attribute enquiries and conversions to the correct marketing channel. More information from Ruler Analytics. Up to 3 years
__rasesh Set by Ruler Analytics to store a unique session identifier, used to associate a visitor's activity across pages within a visit. More information from Ruler Analytics. Up to 2 years
__rafm, __rasel*, __racplx*, __ratel* Set by Ruler Analytics to power dynamic telephone number replacement. Each cookie stores information about the visitor's marketing source, the phone number pool assigned to that source, and the page elements to be replaced. This allows calls made through the website to be attributed to the marketing channel that drove the visit. More information from Ruler Analytics. Session


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